SUBNET Call-Home Diagnostics

SUBNET Call-Home Diagnostics

What if you had a personal health monitor that kept tabs on your well-being, without any effort on your part? Imagine a system that tracks your health daily, highlighting even the slightest problems, so that you can seek help before minor issues become major concerns.

With MinIO’s new call-home diagnostics, you can have just that. The feature is available to those in the Subscription Network and is available in the SUBNET portal. The call-home feature monitors your hardware regularly, alerting you to any potential issues before they become critical. SUBNET call-home empowers you to take control of your system's maintenance and optimization and gives you the peace of mind that comes with knowing your hardware is performing optimally.

In this third post of our series on the features and capabilities available through our commercial relationship, we will demonstrate how simple it is to set up automatic monitoring for your deployments. If you missed our previous posts on the methods of communication and direct-to-engineer experience and exploring SUBNET Healthcheck and Performance, we recommend that you take a look at them to gain a better understanding of the features and capabilities offered through our commercial relationship.

Configuring SUBNET

To enable health monitoring of your cluster, it is necessary to register it on the SUBNET portal.

Once the cluster is registered, you will see the instructions for enabling call-home diagnostics.

Enabling call-home diagnostics to monitor and assess the health of your cluster is as simple as executing a single command.

Enabling call-home diagnostics allows you to receive a daily report on the health of your cluster, which is made available on SUBNET. This feature uploads diagnostics reflecting the cluster's status over the previous 24-hour period to SUBNET without impacting application performance or burdening your system. Enabling or disabling call-home can be done easily through simple commands.

The Cluster tab provides both an overview and the ability to delve into node and drive-level metrics, granting you greater insight into the health of your cluster. This ability to visualize the cluster facilitates rapid issue identification and enables users to pinpoint problems on their own, minimizing the time and resources required for troubleshooting and improving overall cluster performance and reliability. Customers can identify node, drive, and network-level issues without the need for specialized technical expertise.

With the Cluster tab, you can perform a multipoint inspection, which serves as an initial step in issue identification. Additional information and more in-depth analysis can be obtained through the features and capabilities offered in the commercial relationship, including Logs, Performance, Profile, and Inspect. For details regarding these capabilities, please see our earlier blog post here.

At MinIO, simplicity is our guiding principle. We strive to make not only our software easy to use, but easy to troubleshoot when there are issues - either with the software or the hardware. Our ultimate aim is to empower our customers with self-service tools that enable them to identify and visualize potential infrastructure issues before they escalate into major problems. While MinIO’s legendary direct-to-engineer support is there for the customers 24/7/365, the MinIO Subscription Network (SUBNET for short) is specifically designed to turn supportability into a software challenge with user-friendly tools that proactively identify and address issues before they result in downtime or disruptions. Because when it comes to keeping things on track, hindsight is always 20/20, but foresight is priceless.

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